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2 min read

Three Takeaways from Customer Connect Expo

I recently attended Customer Connect Expo in Atlanta and had some terrific conversations with people across the customer experience space. Yes, AI was everywhere. That wasn't surprising. What caught my attention was how much the conversation has...

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Training or assessment

2 min read

Why AI Role-Play Changes the Relationship Between Training and Assessment

Every time I talk with learning and development leaders about AI-driven role-play simulations, the conversation eventually lands in the same place....

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